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Privacy Policy

OVERVIEW

This privacy policy contains information about what personal data we collect and process about you in context of using our services available at valohai.com and what rights you have relating to your personal data.

If you did not accept cookies from the cookie consent banner on our website and/or haven’t left your contact information deliberately to us, we will not collect any information about you.

If you choose to register to Valohai platform we have to store your email and login information in order to offer the platform to you. Consent for processing this data is asked separately at the registration. If you don’t want to give consent to process your information, it is likely that we cannot provide any services to you.

CHANGES TO THIS PRIVACY NOTICE

We may change this privacy notice from time to time by updating this page in order to reflect changes in the law, our privacy practices and/or business operations. We encourage you to check this privacy notice for changes whenever you visit our website – valohai.com.

WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT AND PROCESS?

When registering or contacting us on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience or to allow us provide our services to you or contact you regarding our services or other requests sent to us.

We also collect personal data about our website visitors with services such as Google Analytics, Hotjar, and Hubspot so that we could analyze our service use and develop it further.

Read more about third-party services below.

WHAT IS THE SOURCE OF YOUR PERSONAL INFORMATION?

Typically we collect personal information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use Live Chat, open a Support Ticket or enter information on our site. Information is also generated about you when you use our products and services. In some cases we may request your consent for processing your data. Please note that you always have the right to withdraw such consent.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails regarding your order or other products and services.
  • To follow up after correspondence (live chat, email or phone inquiries)

WHAT ARE THE LEGAL GROUNDS FOR PROCESSING YOUR PERSONAL DATA?

We make sure that we always have a legal basis to process your personal data. We may process your data on a several different basis: based on your consent, based on our legitimate interests related to such data such as promoting and developing our services and processing contact requests and applications sent to us, to fulfill and execute a contract and to meet legal obligations.

HOW DO WE PROTECT YOUR INFORMATION?

We take appropriate technical and organisational measures to secure the data we collect. However, please note: We do not use vulnerability scanning and/or scanning to PCI standards. We only provide articles and information. All transactions are processed through a gateway provider Stripe and are not stored or processed on our servers. We do not use Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

WHEN DO WE SHARE YOUR PERSONAL INFORMATION WITH OTHER ORGANISATIONS?

We may share information with the following third parties for the purposes listed above:

  • Other organizations, such as our billing partner, or others who are a part of providing your products and services or operating our business. We make sure with contracts and otherwise that the confidentiality of your personal data is secured and data is otherwise processed lawfully and for no other purposes than providing services to us by such partners.
  • Legal authority to fulfill our other contractual or legal obligations.
  • In case of merger or acquisition, we may disclose your personal data to the other party of the merger or acquisition.

HOW LONG IS THE DATA STORED?

Your personal data is not stored for longer period than is necessary for its purpose or required by contract or law. You always have the right to prohibit us from processing your data for marketing purposes.

DOES VALOHAI USE COOKIES AND WHAT ARE THOSE?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to:

  • Understand and save user's preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to turn off all cookies on our site from the cookie banner that appears when you visit our site for the first time.

THIRD-PARTY DISCLOSURE

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties unless you give us your consent. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Google advertising

We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following: Remarketing with Google AdSense Google Display Network Impression Reporting Demographics and Interests Reporting DoubleClick Platform Integration. Set preferences for how Google advertises to you using the Google Ad Settings page.

Google G Suite

We use Google G Suite programs to store contracts and receive email.

Amplitude

We use Amplitude Analytics to gain insights into how our services are used, helping us to enhance user experience and optimize our platform's performance. For more information, see Amplitude's privacy policy.

StartDeliver

We use StartDeliver to track and store certain standard data on users' platform usage. StartDeliver allows us to provide a better experience across our websites.

Stripe

In order to make a purchase at app.valohai.com, we ask your credit card information. However, our service provider Stripe receives the credit card information and Valohai does not store this information. Read more about Stripe’s data protection here.

Zendesk

We use Zendesk on our site that automatically tracks and stores certain standard data on users. Zendesk allows us to provide chat and helpdesk across our websites. For more information on Zendesks's GDPR compliance, please see Privacy and Data Protection (GDPR).

Hubspot

We use Hubspot to collect and process your data. Hubspot is prohibited from using your information to any of their own purposes. Read Hubspot Privacy Policyhere.

Social media - Twitter, Linkedin, Facebook and Reddit

We use remarketing tags from the following social media services on our site that allow us to measure and optimize advertising and build relevant audiences. Tags start working only after you press “Got it!” from the cookie consent banner at the bottom of our website. For more information, please read the service provider’s privacy policy found on their own web sites.

WHAT RIGHTS DO I HAVE RELATING MY PERSONAL DATA?

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not.

  • The right to be informed about the processing of your personal information
  • The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • The right to object to processing of your personal information. Please notice that in this situation we may not be able to serve you anymore.
  • The right to restrict processing of your personal data.
  • The right to have your personal information erased (the “right to be forgotten”)
  • The right to request access to your personal information and to obtain information about how we process it.
  • The right to move, copy or transfer your personal information (“data portability”) to another service provider in electronic format.
  • Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you

Data protection laws are supervised in Finland by the Finnish Data Protection Ombudsman. If you have questions belonging to the jurisdiction of the Data Protection Ombudsman, or if you wish to lodge a complaint regarding processing of personal data, you may contact the Data Protection Ombudsman’s office as instructed at tietosuoja.fi.

HOW CAN I USE MY RIGHTS?

You can execute and use your rights by sending a request to: info@valohai.com
In such case, we ask you to provide us your name, contact details, phone number as well as a copy of valid personal ID, such as a driver’s license or passport, so we can verify your identity.

WHAT ARE YOUR MARKETING PREFERENCES AND WHAT DO THEY MEAN?

We may use your home address, phone numbers, email address and social media or digital channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences.

You can opt out of any email or text marketing by following the unsubscribe links. If you receive a marketing call from us, you can ask the person who called you to opt you out. You can also email us (info@valohai.com) and request opt out.

CONTACTING US

If there are any questions regarding this privacy policy, you may contact us using the information below.

  • www.valohai.com
  • Linnankatu 16, 2nd Floor
  • 20100 Turku
  • Finland
  • info@valohai.com
  • +358 41 503 7011